Refund policy

Due to the nature of the product we have a 7-day replacement or refund policy for any items that arrive to you broken while in transit. This means you have 7 days after receiving your item to email us for a replacement or refund. 

To be eligible for a replacement or refund, your item must have arrived to you broken while in transit. Or, in the event of being out of stock after a purchase. At this point you will have the option of choosing another in stock item or a refund. 

To start a replacement or refund, you can contact us at sales@summercay.com. 

If accepted, we’ll replace your broken candle/item that was purchased. You will not need to return the broken candle/item. Items sent back to us without first requesting a replacement or refund will not be accepted.

You can always contact us with any questions at sales@summercay.com regarding this matter. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Due to the nature of the product, we do not offer returns or exchanges. 

Refunds
We will notify you once we’ve received and approved your refund request. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@summercay.com.