Refund policy

Refund Policy

Because our products are handcrafted and fragrance-based, we do not accept general returns or exchanges. However, if something isn't right with your order, please reach out—we want to help.

Damaged or Defective Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at sales@summercay.com within 7 days of delivery.

Please include your order number and photos of the item and packaging so we can evaluate the issue. If approved, we'll offer a replacement or refund as appropriate.

You do not need to return a damaged item unless we specifically request it.

Out-of-Stock Items

In the rare event that an item becomes unavailable after your purchase, we'll contact you and offer the option to choose another available item or receive a refund.

Returns + Exchanges

Due to the nature of our products, we do not accept general returns or exchanges. Used or burned candles cannot be returned or refunded.

Sale items and gift cards are final sale. For complete details, please see our Refund Policy. 

Refunds

Approved refunds will be issued to your original payment method. Please allow 5–7 business days for the refund to appear, depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at sales@summercay.com.