FAQs

Our candles are hand-poured using 100% soy wax sourced in the U.S. Soy wax provides a clean, slow burn and may naturally develop slight variations in appearance over time.

Yes. We use phthalate-free fragrance oils in our candles and home fragrance products, thoughtfully chosen to create beautiful fragrance without being overpowering.

SummerCay scents are intentionally designed to gently fill your space rather than overpower it. Fragrance strength can vary depending on the scent, candle size, room size, and airflow in your home.

For the best experience, choose a candle size suited to the space you're scenting.

Frosting, slight texture, or changes in the surface of the wax can naturally occur with soy wax, especially after burning. These variations are normal and do not affect the performance of your candle.

Due to the nature of our products, we generally do not accept returns or exchanges. If your order arrives damaged or there is an issue with your purchase, please contact us so we can help.

For complete details, please visit our Shipping & Returns and Refund Policy pages.

Orders are typically processed as quickly as possible, often within 1–2 business days. Processing times may be longer during holidays, launches, or high-volume periods.

We currently ship within the United States and do not offer expedited shipping.

Yes! SummerCay is available for wholesale ordering through Faire. Visit our Wholesale page to learn more and shop the collection.

For wholesale questions, you're always welcome to contact us directly.

For your candle to perform at its best.

For the best burn, allow the wax to melt close to the edges of the vessel during the first burn. Trim your wick only when needed before each use and remove any excess carbon buildup.

Do not burn your candle for more than 4 hours at a time. Always place it on a stable, heat-resistant surface away from drafts, children, pets, and flammable materials, and never leave a burning candle unattended.